Support
Last updated 26 October 2026
Contact us
Need help, hit a bug, or have a question? Email support@getworkrate.app and we'll get back to you.
Frequently asked questions
What does Workrate do?
You give it a rep goal and a time budget, and it builds a fixed pacing plan to help you hold that pace through the rounds. It then tracks each workout by session tag, with an optional note, so you can see your progress over time. It structures and tracks your training. It isn't a coach and won't change the plan for you mid-workout.
Where is my workout data stored?
On your device. Workrate has no accounts and no server, so your data never leaves your phone. The trade-off is that deleting the app deletes its data, and we don't back it up. See the Privacy Policy.
Is Workrate Pro a subscription?
No. Pro is a one-time purchase through the App Store or Google Play. You pay once and keep it, with nothing to cancel. On a new phone or after reinstalling, sign in with the same Apple or Google account and tap Restore purchases in Settings. Apple or Google handles refunds.
Can I try Pro before I buy it?
Yes. Pro is free for your first 5 workouts, with nothing to sign up for. After that, the core workout flow and your full workout history stay free, and Pro is a one-time purchase.
How do I redeem a code?
On iPhone, open the redeem link you were sent, or open the App Store app, tap your profile picture, then Redeem Gift Card or Code. On Android, open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Redeem code. Then open Workrate. If Pro doesn't show, tap Restore purchases in Settings.
I found a bug or have a feature request.
Please email us at support@getworkrate.app with your device model and what happened.